Outage in IDEXX Laboratories

VetMedStat: Users unable to DICOM send -- WebPACS/VC+: Delays in report visibility

Resolved Minor

March 05, 2026 - Started about 1 month ago - Lasted about 9 hours
Official incident page

Incident Report

Issue: Users are currently experiencing issues when DICOM sending to VetMedStat. Multiple WebPACS users have reported results are missing results in VC+ and respective PIMS .We apologize for any inconvenience. Investigations are ongoing. Group(s) Impacted: VetMedStat & WebPACS clinics Estimated Time to Resolution: TBD Estimated Next Update Time: 30m (11:45pm EST)

Components affected

IDEXX Laboratories VetMedStat IDEXX Laboratories IDEXX Web PACS

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/06/2026 01:24PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/06/2026 06:06AM

The issue has been identified, a fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 03/06/2026 04:47AM

Investigation is ongoing.
Next Update: TBD.

INVESTIGATING about 1 month ago - at 03/06/2026 04:15AM

Issue: Users are currently experiencing issues when DICOM sending to VetMedStat. Multiple WebPACS users have reported results are missing results in VC+ and respective PIMS .We apologize for any inconvenience. Investigations are ongoing.

Group(s) Impacted: VetMedStat & WebPACS clinics

Estimated Time to Resolution: TBD

Estimated Next Update Time: 30m (11:45pm EST)

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