Outage in IDEXX Laboratories

PowerScribe One - Users unable to connect to speech services

Resolved Major

March 23, 2026 - Started 27 days ago - Lasted 2 days
Official incident page

Incident Report

Users are unable to connect to speech services in PowerScribe One. Issue is being investigated.

Components affected

IDEXX Laboratories PowerScribe One

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Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 03/25/2026 01:54PM

PowerScribe One is now back to normal operations.

MONITORING 27 days ago - at 03/23/2026 11:26PM

Microsoft (Nuance) believes we should be in a stable spot. We will continue to monitor from our side until they give us a full thumbs up.

INVESTIGATING 27 days ago - at 03/23/2026 07:44PM

Microsoft has temporarily redirected some speech operations from the primary server to a secondary server. The RADIXX team was able to confirm that users can access speech services, but not everything is back to normal and some issues were detected. We will continue to update this incident with any news from Microsoft (Nuance).

INVESTIGATING 27 days ago - at 03/23/2026 05:30PM

The RADIXX team has ruled out any possible issues with our applications. An elevation has been created with Nuance (Microsoft). We will let you know once we hear back from them.

INVESTIGATING 27 days ago - at 03/23/2026 05:13PM

Users are unable to connect to speech services in PowerScribe One. Issue is being investigated.

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