Outage in IDEXX Laboratories
Both IHD and Reference Lab Ordering Outage
Resolved MinorIncident Report
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 10:30 am ET on Monday March 30.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/01/2026 02:25PM
This incident has been resolved.
MONITORING
20 days ago - at 03/30/2026 08:07PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
20 days ago - at 03/30/2026 02:24PM
We are continuing to investigate this issue.
INVESTIGATING
20 days ago - at 03/30/2026 01:36PM
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 10:30 am ET on Monday March 30.
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