Outage in IDEXX Laboratories
Web PACS - Image Ordering, Viewing, and Sending to IDEXX Telemedicine
Resolved MinorIncident Report
Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience.
We will provide an update no later than 12:00pm ET on March 30, 2026.
Components affected
IDEXX Laboratories IDEXX Web PACS IDEXX Laboratories VetMedStat IDEXX Laboratories VMS Pro IDEXX Laboratories Diagnostic Images IDEXX Laboratories VMS18 IDEXX Laboratories PIMS Ordering IDEXX Laboratories VMS AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/31/2026 03:38PM
This issue has been resolved. Case creation and viewing images should now be back to normal.
MONITORING
20 days ago - at 03/30/2026 11:42PM
We have successfully restarted all Image Manager services and scaled up server capacity to handle the recovery load. While the database health is steadily improving, we are currently processing an extremely large backlog. This is expected to take overnight. Next update, provided there are no hiccups, will be Tuesday morning.
MONITORING
20 days ago - at 03/30/2026 11:09PM
We have disabled some interactions with the Database we feel were contributing to the issue. Currently monitoring the results.
Will update again at 8:00 PM ET
INVESTIGATING
20 days ago - at 03/30/2026 09:57PM
We appreciate your continued patience. We are still investigating.
We will update again 7:00 PM ET.
INVESTIGATING
20 days ago - at 03/30/2026 08:21PM
We appreciate your continued patience. We are still investigating.
We will update again 5:00 PM ET
INVESTIGATING
20 days ago - at 03/30/2026 06:45PM
We appreciate your continued patience. We are still investigating.
We will provide an update no later than 3:45pm ET on March 30th, 2026.
INVESTIGATING
20 days ago - at 03/30/2026 05:50PM
We appreciate your continued patience. We are still investigating.
We will provide an update no later than 2:45pm EST on March 30th, 2026.
INVESTIGATING
20 days ago - at 03/30/2026 04:46PM
We appreciate your continued patience. We are still investigating.
We will provide an update no later than 1:45pm EST on March 30th, 2026.
INVESTIGATING
20 days ago - at 03/30/2026 03:43PM
Web PACS customers may be experiencing difficulty requesting orders, loading images, or sending images to IDEXX Telemedicine using start a consult or sending via Vetmedstat. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience.
We will provide an update no later than 12:45pm ET.
INVESTIGATING
20 days ago - at 03/30/2026 02:56PM
Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience.
We will provide an update no later than 12:00pm ET on March 30, 2026.
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