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Outage in IDEXX Laboratories

Web PACS - Image Ordering, Viewing, and Sending to IDEXX Telemedicine

Resolved Minor
March 30, 2026 - Started 20 days ago - Lasted 1 day
Official incident page

Incident Report

Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:00pm ET on March 30, 2026.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 03/31/2026 03:38PM

This issue has been resolved. Case creation and viewing images should now be back to normal.

MONITORING 20 days ago - at 03/30/2026 11:42PM

We have successfully restarted all Image Manager services and scaled up server capacity to handle the recovery load. While the database health is steadily improving, we are currently processing an extremely large backlog. This is expected to take overnight. Next update, provided there are no hiccups, will be Tuesday morning.

MONITORING 20 days ago - at 03/30/2026 11:09PM

We have disabled some interactions with the Database we feel were contributing to the issue. Currently monitoring the results.

Will update again at 8:00 PM ET

INVESTIGATING 20 days ago - at 03/30/2026 09:57PM

We appreciate your continued patience. We are still investigating.

We will update again 7:00 PM ET.

INVESTIGATING 20 days ago - at 03/30/2026 08:21PM

We appreciate your continued patience. We are still investigating.

We will update again 5:00 PM ET

INVESTIGATING 20 days ago - at 03/30/2026 06:45PM

We appreciate your continued patience. We are still investigating.

We will provide an update no later than 3:45pm ET on March 30th, 2026.

INVESTIGATING 20 days ago - at 03/30/2026 05:50PM

We appreciate your continued patience. We are still investigating.

We will provide an update no later than 2:45pm EST on March 30th, 2026.

INVESTIGATING 20 days ago - at 03/30/2026 04:46PM

We appreciate your continued patience. We are still investigating.

We will provide an update no later than 1:45pm EST on March 30th, 2026.

INVESTIGATING 20 days ago - at 03/30/2026 03:43PM

Web PACS customers may be experiencing difficulty requesting orders, loading images, or sending images to IDEXX Telemedicine using start a consult or sending via Vetmedstat. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience.

We will provide an update no later than 12:45pm ET.

INVESTIGATING 20 days ago - at 03/30/2026 02:56PM

Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience.

We will provide an update no later than 12:00pm ET on March 30, 2026.

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