Outage in IDEXX Laboratories
Petly Plans: Delays in monthly payment processing
Resolved MinorIncident Report
April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.
Components affected
IDEXX Laboratories Petly PlansTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 04/20/2026 11:44PM
This issue has been fully resolved.
MONITORING
20 days ago - at 04/20/2026 05:59PM
A fix has been implemented and monthly payments are processing as normal. We will continue to monitor through full resolution.
IDENTIFIED
20 days ago - at 04/20/2026 01:19PM
April's automated monthly wellness plan payments processing is delayed. We are actively remediating the issue and will update when payments processing for April is complete. Practices do not need to take additional action. We apologize for any inconvenience.
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