Outage in IDEXX Laboratories
Critical Database Issue Impacting All VMS Apps
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
IDEXX Laboratories VetMedStat IDEXX Laboratories VMS Pro IDEXX Laboratories VMS18 IDEXX Laboratories VMS AdminTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/22/2026 12:26PM
The team determined a stable environment as of 5:20PM US Eastern Wednesday.
MONITORING
19 days ago - at 04/21/2026 05:08PM
Validation is complete and we are returning to operational. The team will continue to monitor the database performance throughout the day.
IDENTIFIED
19 days ago - at 04/21/2026 04:57PM
The maintenance pages are being taken down so that the team can complete its smoke testing and validation. Once that's done, we'll update our status to operational. Next update as soon as possible.
IDENTIFIED
19 days ago - at 04/21/2026 04:03PM
The team continues to restore access. We are applying a fix and the team will be moving on to testing and validation. We are optimistic we will be operational within the hour.
IDENTIFIED
19 days ago - at 04/21/2026 03:32PM
We are continuing to restore access. Next update will be 30 minutes.
IDENTIFIED
19 days ago - at 04/21/2026 03:00PM
We are nearing the completion of the database backup portion of the restore process. Next update by 11:30AM US Eastern.
IDENTIFIED
19 days ago - at 04/21/2026 02:14PM
We continue to work on the database restore. The backup process is taking longer than anticipated. With that in mind, we'll send out the next update no later than 11AM US eastern.
IDENTIFIED
19 days ago - at 04/21/2026 01:46PM
The database restore is still in progress. Next update no later than 30 minutes.
IDENTIFIED
19 days ago - at 04/21/2026 01:16PM
We are in the process of restoring the VetMedStat database. Next update no later than 30 minutes.
INVESTIGATING
19 days ago - at 04/21/2026 12:13PM
We can expect to be down for at least the next 60 minutes. Next update will no later than 9:30AM US eastern
INVESTIGATING
19 days ago - at 04/21/2026 11:34AM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 04/21/2026 10:11AM
We are still investigating the issue within VMS.
INVESTIGATING
19 days ago - at 04/21/2026 08:06AM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 04/21/2026 08:04AM
We are continuing to investigate this issue.
INVESTIGATING
19 days ago - at 04/21/2026 08:03AM
We are currently investigating this issue.
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