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Outage in IDEXX Laboratories

Delayed Radiology Results in VetConnect PLUS

Resolved Minor
April 27, 2026 - Started 13 days ago - Lasted about 6 hours
Official incident page

Incident Report

You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Components affected
IDEXX Laboratories Diagnostic Results IDEXX Laboratories Web IDEXX Laboratories Mobile

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/27/2026 11:59PM

This incident has been resolved.

MONITORING 13 days ago - at 04/27/2026 07:13PM

We are continuing to monitor for any further issues.

MONITORING 13 days ago - at 04/27/2026 07:12PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 04/27/2026 06:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 13 days ago - at 04/27/2026 06:02PM

You may experience a delay in viewing or receiving radiology results within VetConnect PLUS and your Integrated Practice Management Software. WebPACS can be accessed directly to view any radiology results in the interim. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

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