Outage in IDEXX Laboratories
Neo - 500 Errors When Accessing
Resolved MajorIncident Report
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
Components affected
IDEXX Laboratories Neo SoftwareTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/20/2026 03:59PM
This incident has been resolved.
MONITORING
23 days ago - at 05/20/2026 12:42PM
We have fixed the issue causing the 500 errors and are continuing to monitor.
INVESTIGATING
23 days ago - at 05/20/2026 12:10PM
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
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