Outage in IDEXX Laboratories
Neo - 500 Errors When Accessing
Resolved MajorIncident Report
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/20/2026 03:59PM
This incident has been resolved.
MONITORING
1 day ago - at 05/20/2026 12:42PM
We have fixed the issue causing the 500 errors and are continuing to monitor.
INVESTIGATING
1 day ago - at 05/20/2026 12:10PM
We are investigating an issue causing 500 errors for certain practices when they attempt to log into Neo.
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