Outage in IDEXX Laboratories
PIMS Ordering (Merlin, VetID, Fuga, inBehandlung, VetUP): Both IHD and Reference Lab Ordering Outage
Resolved MinorIncident Report
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 12 pm ET on Monday June 1.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/01/2026 06:30PM
This incident has been resolved.
MONITORING
3 days ago - at 06/01/2026 04:43PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 06/01/2026 04:28PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
3 days ago - at 06/01/2026 03:34PM
We are continuing to investigate this issue.
INVESTIGATING
3 days ago - at 06/01/2026 02:09PM
For some third party Integrated Practice Management Software including Merlin and VetID, you may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within your Integrated Practice Management Software. Our team is investigating the issue.
As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause.
We will provide an update no later than 12 pm ET on Monday June 1.
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