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Outage in IDEXX Laboratories

VMS and Web PACs slowness

Resolved Major
July 28, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application. Expected Impact: Slowness across both systems. Intermittent errors when viewing images. Total login or access failure for some users. We are working to resolve this as quickly as possible
Components affected
IDEXX Laboratories VMS Admin IDEXX Laboratories Diagnostic Images IDEXX Laboratories VetMedStat IDEXX Laboratories IDEXX Web PACS IDEXX Laboratories VMS Pro

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/28/2026 11:24PM

This incident has been resolved.

MONITORING 8 days ago - at 07/28/2026 10:19PM

A fix has been made. You should be able to view images again. We will continue to monitor.

INVESTIGATING 8 days ago - at 07/28/2026 10:11PM

We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application.

Expected Impact:
Slowness across both systems.
Intermittent errors when viewing images.
Total login or access failure for some users.

We are working to resolve this as quickly as possible

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