Outage in IDNow

[IDCheck.io/PVID/Check'n'Sign] Degraded Performance

Resolved Major

March 13, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We're experiencing an performance degradation and are currently looking into the issue. We will provide regular updates on the issue.

Components affected

IDNow Check'nSign.io IDNow IDCheck.io IDNow IDCheck.io PVID

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/13/2026 06:04PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/13/2026 05:47PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/13/2026 05:35PM

We are still working on restoring the service. It may take another couple of hours.

IDENTIFIED about 1 month ago - at 03/13/2026 04:44PM

The team identified the root cause. We are investigating it further to restore the services as soon as possible.

IDENTIFIED about 1 month ago - at 03/13/2026 03:35PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/13/2026 03:15PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 03/13/2026 02:47PM

We're experiencing an performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.

Latest IDNow outages

[Check'n'Sign] Service Disruption - 12 days ago

[IDCheck.io/PVID/Check'n'Sign] Service Disruption - 20 days ago

[Check'n'Sign] Degraded Performance - 28 days ago

[Check'n'Sign] Service Disruption - 2 months ago

[NG] IDCheck and PVID Service Disruption - 3 months ago

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