Outage in IDNow

[Check'n'Sign] Degraded Performance

Resolved Minor

March 18, 2026 - Started 28 days ago - Lasted about 4 hours
Official incident page

Incident Report

For the last couple of hours, we're experiencing a performance degradation and are currently looking into the issue We will provide regular updates on the issue.

Components affected

IDNow Check'nSign.io

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 03/18/2026 04:25PM

This incident has been resolved.

MONITORING 27 days ago - at 03/18/2026 03:44PM

The 3rd party provider API is up and running again so we are removing the workaround.

MONITORING 27 days ago - at 03/18/2026 01:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 27 days ago - at 03/18/2026 01:41PM

A fix is being implemented.

IDENTIFIED 28 days ago - at 03/18/2026 12:58PM

A 3rd party provider API is experiencing an outage, impacting the performance of Check'n'Sign. We are considering options to workaround the issue.

INVESTIGATING 28 days ago - at 03/18/2026 12:52PM

For the last couple of hours, we're experiencing a performance degradation and are currently looking into the issue
We will provide regular updates on the issue.

Latest IDNow outages

[Check'n'Sign] Service Disruption - 12 days ago

[IDCheck.io/PVID/Check'n'Sign] Service Disruption - 20 days ago

[IDCheck.io/PVID/Check'n'Sign] Degraded Performance - about 1 month ago

[Check'n'Sign] Service Disruption - 2 months ago

[NG] IDCheck and PVID Service Disruption - 3 months ago

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