Outage in IDVerse
GeoLocation details not showing on transaction
Resolved Major
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Outage Details
Components affected
IDVerse 3rd Party SystemsLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to monitor for any further issues.
IPStack service is up and running. We're monitoring to ensure this is true for all impacted customers.
This is impacting a small number of customers. We have also confirmed in almost all situations is not impacting the ability to complete or send out transactions.
GeoLocation is no longer displaying on transactions relying on the IPStack location service, this impacts IDKit Enterprise customers using the service.
This also impacts DFA results (causing it to flag) for customers below 4.8 and using Geo-Flagging: https://ocrlabs.atlassian.net/servicedesk/customer/portal/1/article/1870462988
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