Outage in IG

Intermittent issues with our telephone service

Resolved Minor
February 26, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware some clients are experiencing difficulties in contacting up via phone. We are investigating this at the highest priority. If you need to reach us, please contact us via email or web chat service.
Components affected
IG Web platform IG Mobile apps

Need to monitor IG outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/26/2023 11:02PM

This incident has been resolved.

MONITORING almost 3 years ago - at 02/26/2023 10:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 02/26/2023 10:28PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 02/26/2023 10:14PM

We are aware some clients are experiencing difficulties in contacting up via phone. We are investigating this at the highest priority. If you need to reach us, please contact us via email or web chat service.

Latest IG outages

Pricing issue with CME exchange - about 18 hours ago
Stale pricing causing orders to be rejected - 17 days ago
Intermittent Pricing issues for US shares - about 2 months ago
Login issues on My IG - about 2 months ago
Issues with trading ASX shares - 2 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook