Outage in IgniteTech
[Fogbugz] Errors and timeouts affecting search, filters, and API requests
Resolved MajorIncident Report
Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/29/2026 05:10PM
The fix has been verified. Search, saved filters, dashboards, and API requests that rely on search or filters are responding normally, and we are no longer seeing the errors or timeouts associated with this incident.
MONITORING
8 days ago - at 09/28/2026 03:25PM
We have deployed a fix for the issue affecting search, saved filters, dashboards, and API requests that rely on search or filters. We are monitoring performance and error rates to confirm that response times have returned to normal and requests are completing successfully. We will provide another update once the fix has been verified.
INVESTIGATING
8 days ago - at 09/28/2026 02:34PM
Some customers may experience slow responses and errors when using search, saved filters, dashboards, and API requests that rely on search or filters. These requests could take up to 60 seconds and then fail with an HTTP 500 error. We are currently investigating the issue
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