Outage in IgniteTech

[FogBugz] Microsoft 365 mailbox authorization failures

Resolved Major

September 30, 2026 - Started 6 days ago - Lasted about 12 hours
Official incident page

Incident Report

We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize an Exchange Online mailbox may receive a sign-in error and be unable to complete authorization. Our team is actively investigating and working to restore normal functionality. We will post an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

Components affected

IgniteTech Email

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 10/01/2026 12:06AM

This issue should be resolved now.

MONITORING 6 days ago - at 09/30/2026 02:01PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 days ago - at 09/30/2026 01:32PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 days ago - at 09/30/2026 12:36PM

We are aware of an issue affecting the ability to authorize Microsoft 365 (Exchange Online) mailboxes in FogBugz. Users attempting to connect or re-authorize an Exchange Online mailbox may receive a sign-in error and be unable to complete authorization.

Our team is actively investigating and working to restore normal functionality. We will post an update as soon as we have more information.

We apologize for the inconvenience and appreciate your patience.

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