Outage in Ikeono
Intermittent Time Outs on Ikeono Portal
Resolved MinorIncident Report
We are currently investigating an issue leading to intermittent time out errors on the main Ikeono portal.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 08/21/2025 08:07PM
This incident has been resolved.
MONITORING
7 months ago - at 08/21/2025 07:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 months ago - at 08/21/2025 07:40PM
This issue is being compounded by a Lightspeed API issue.
https://status.lightspeedhq.com/incidents/4y156xpxm52b
IDENTIFIED
7 months ago - at 08/21/2025 07:34PM
We have identified the issue as related to a new feature we released yesterday, automated appointment reminders. We have temporarily disabled the appointment reminders to stabilize the system and are working on a fix before reintroducing the feature.
INVESTIGATING
7 months ago - at 08/21/2025 07:08PM
We are currently investigating an issue leading to intermittent time out errors on the main Ikeono portal.
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