Outage in Ikeono

Intermittent DNS Issues in Australia and Nova Scotia

Resolved Minor

May 06, 2025 - Started 10 months ago - Lasted about 24 hours
Official incident page

Incident Report

We are currently investigating an intermittent DNS issue affecting Australia and Nova Scotia. This issue will cause the Ikeono website to not load with the following error: dns_probe_finished_nxdomain We have opened a ticket with the downstream provider to figure out what is going on.

Need to monitor Ikeono outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 05/07/2025 01:12PM

This incident has been resolved.

MONITORING 10 months ago - at 05/06/2025 02:50PM

The issue is regarding cached DNS values in Chrome. Clearing this cache resolves the issue.

To clear DNS chache, please follow these steps.

1. In Chrome, go to this URL: chrome://net-internals/#dns
2. On that page, enter www.ikeono.com and click look up
3. Clear Host Cache

Once this is complete, please close open tabs of Ikeono and/or Lightspeed and open new tabs.

INVESTIGATING 10 months ago - at 05/06/2025 01:38PM

We are currently investigating an intermittent DNS issue affecting Australia and Nova Scotia.

This issue will cause the Ikeono website to not load with the following error: dns_probe_finished_nxdomain

We have opened a ticket with the downstream provider to figure out what is going on.

Latest Ikeono outages

Ikeono portal outage - 6 days ago

Ikeono Outage - 24 days ago

10DLC Outbound Canadian Based Messaging Outage - about 1 month ago

MMS Expiring before delivery to AT&T - 3 months ago

Merge Field display issue - 4 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook