Outage in Imagine Learning
Imagine Instructional Services and Academies - Some Users Cannot Launch Imagine Edgenuity Courses
Resolved MajorIncident Report
Summary AI Generated
For approximately 1.7 hours, some users across Imagine Learning Excellence Academy, Imagine Instructional Services, Giant Campus, Ignitia Virtual Academy, and Park City Independent were unable to launch Imagine Edgenuity courses, encountering either a blank screen or being redirected back to Genius. The team investigated, implemented a fix, and monitored the environment before confirming full resolution. Users can now access and launch courses without issue.
Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies.
Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius.
We apologize for the inconvenience and will provide an update soon.
Components affected
Imagine Learning Excellence Academy Imagine Learning Imagine Instructional Services Imagine Learning Giant Campus Imagine Learning Ignitia Virtual Academy Imagine Learning Park City IndependentTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/22/2026 06:58PM
We are happy to report that users should now be able to resume activities without difficulty.
We apologize for the prior inconvenience.
MONITORING
14 days ago - at 09/22/2026 06:19PM
Our team has implemented a solution, and we are actively monitoring to ensure no further issues.
Thank you for your patience.
INVESTIGATING
14 days ago - at 09/22/2026 05:18PM
Our team is actively investigating an issue impacting users of Imagine Instructional Services and Academies.
Some users cannot launch Imagine Edgenuity courses. Some may see a blank screen, and others are returned to Genius.
We apologize for the inconvenience and will provide an update soon.
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