Outage in Immutable

Users are unable to submit transactions using Passport Wallets

Resolved Major

December 03, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue impacting Passport that may be causing issues when submitting transactions to Immutable zkEVM. Our team is actively working on resolving this and will provide updates as soon as possible.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/03/2025 02:35AM

Passport Wallet transactions are fully functional.

Thank you for your patience while we worked through this issue with our provider Magic.

MONITORING 2 months ago - at 12/03/2025 02:04AM

Magic have finished reverting their changes. We have observed a complete recovery with Passport Wallet transactions.

IDENTIFIED 2 months ago - at 12/03/2025 01:35AM

We have identified that a change made by Magic Labs is preventing Passport wallets from transacting.

Magic are working to revert their changes with restoration expected by 01:45 UTC.

INVESTIGATING 2 months ago - at 12/03/2025 01:28AM

We are currently investigating an issue impacting Passport that may be causing issues when submitting transactions to Immutable zkEVM.

Our team is actively working on resolving this and will provide updates as soon as possible.

Latest Immutable outages

Multiple services are unavailable - 2 months ago

NFT listing failure - 4 months ago

Some Passport transactions are unable to finalise - 5 months ago

Immutable Play not showing ERC20 balances - 6 months ago

Some users unable to claim perpetual rewards - 8 months ago

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