Outage in Immutable

Passport login and transactions failing

Resolved Minor

March 20, 2025 - Started 11 months ago - Lasted 4 days
Official incident page

Incident Report

We're experiencing an issue with Immutable Passport. Login and transaction confirmations are impacted.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 03/25/2025 12:01AM

This incident has been resolved.

MONITORING 11 months ago - at 03/22/2025 12:26AM

Our incident response team continue to monitor our Passport login issue. Due to a surge in traffic there are some rate limits in place to ensure legitimate user access. If you cannot access the page please try again in a few hours.

MONITORING 11 months ago - at 03/21/2025 12:44PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 03/21/2025 12:30PM

We are continuing to monitor for any further issues.

MONITORING 11 months ago - at 03/21/2025 10:36AM

Our incident response team continues to monitor the situation to ensure all customer integrations have restored functionality.

MONITORING 11 months ago - at 03/21/2025 08:39AM

Our team has implemented a fix for the issue and is continuing to monitor the system.

IDENTIFIED 11 months ago - at 03/21/2025 07:14AM

We have identified the root cause and are actively working towards remediation.

INVESTIGATING 11 months ago - at 03/21/2025 06:40AM

We're experiencing an issue with Immutable Passport. Login and transaction confirmations are impacted.

Latest Immutable outages

Multiple services are unavailable - 2 months ago

Users are unable to submit transactions using Passport Wallets - 2 months ago

NFT listing failure - 4 months ago

Some Passport transactions are unable to finalise - 5 months ago

Immutable Play not showing ERC20 balances - 6 months ago

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