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Outage in Imperva Incapsula

[ INC-943] Imperva Management Portal API Security Discovery Dashboard Issue

Resolved Minor
December 16, 2025 - Started 4 months ago - Lasted about 14 hours
Official incident page

Incident Report

We have discovered a potential service degradation, affecting the Imperva Management Portal. The API Security Discovery Dashboard does not return data when loading a custom date range; however, data is visible when viewing the last 24 hours. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/17/2025 12:42AM

This incident has been resolved.

MONITORING 4 months ago - at 12/17/2025 12:14AM

Technical teams have performed remedial actions and the dashboard on the API Security page is now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED 4 months ago - at 12/16/2025 07:20PM

The fix has been successfully implemented, and recovery is currently in progress. Some services may take additional time to fully reflect the changes. An estimated time of full resolution is not yet available. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

IDENTIFIED 4 months ago - at 12/16/2025 02:40PM

The service is in the recovery phase, and restoration is currently in progress.

IDENTIFIED 4 months ago - at 12/16/2025 12:28PM

The fix has been implemented. While recovery is in progress, it may take some time for all services to fully reflect the changes. An estimated time of resolution is not yet available. Further updates to follow.

IDENTIFIED 4 months ago - at 12/16/2025 11:55AM

We have identified the source of the service degradation affecting the API Security Discovery Dashboard. Technical teams are working on a fix. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

INVESTIGATING 4 months ago - at 12/16/2025 11:10AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 12/16/2025 11:04AM

We have discovered a potential service degradation, affecting the Imperva Management Portal. The API Security Discovery Dashboard does not return data when loading a custom date range; however, data is visible when viewing the last 24 hours. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

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