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Outage in Imperva Incapsula

[INC-915] Imperva Management Portal Network Protection Dashboard Issue

Resolved Minor
October 03, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

We have discovered a potential service degradation, affecting the Imperva Management Portal. Network Protection Dashboard is not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/03/2025 11:35AM

This incident has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING 7 months ago - at 10/03/2025 09:37AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 10/03/2025 08:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 months ago - at 10/03/2025 08:47AM

We have discovered a potential service degradation, affecting the Imperva Management Portal. Network Protection Dashboard is not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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