Outage in Imperva Incapsula
[INC-914] Imperva Management Portal Network Protection Dashboard Issue
Resolved MinorIncident Report
We have discovered a potential service degradation, affecting the Imperva Management Portal. Network Protection Dashboard is not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 10/02/2025 07:31PM
This issue has been resolved.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
7 months ago - at 10/02/2025 06:40PM
Technical teams have performed remedial actions and Network Protection Dashboard is returning to normal operations.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
7 months ago - at 10/02/2025 06:09PM
We have identified the source of the service degradation that is causing the Imperva Management Portal. Network Protection Dashboard is not responding or returning errors. Despite this issue, customers can continue to use the Imperva Management Portal for managing their accounts without interruption. Technical teams are working on a mitigation. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
7 months ago - at 10/02/2025 04:47PM
We are continuing to investigate this issue.
INVESTIGATING
7 months ago - at 10/02/2025 03:04PM
We have discovered a potential service degradation, affecting the Imperva Management Portal. Network Protection Dashboard is not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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