Outage in Imperva Incapsula
[INC- 886] DNS Protection Issue
Resolved MajorIncident Report
We have identified the source of the service disruption, affecting domains protected by Imperva DNS Protection. Some customer domains may not be reachable due to an issue with DNS Resolution. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/25/2025 02:52AM
The incident has been resolved and normal service levels have been restored for the Imperva DNS Protection service.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
8 months ago - at 08/25/2025 02:37AM
Technical teams have performed remedial actions and the DNS Protection service has been restored. However it may take additional time for the fix to propagate to all global DNS Resolvers. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
8 months ago - at 08/24/2025 04:44PM
We have identified the source of the service disruption, affecting domains protected by Imperva DNS Protection. Some customer domains may not be reachable due to an issue with DNS Resolution. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
8 months ago - at 08/24/2025 04:28PM
We have identified the source of the service disruption, affecting domains protected by Imperva DNS Protection. Some customer domains may not be reachable due to an issue with DNS Resolution. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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