Outage in Imperva Incapsula
[INC- 874] Management Portal – Account Takeover & Client Side Protection Dashboard Issue
Resolved MinorIncident Report
We have identified a service degradation impacting customers using Account Takeover (ATO) and Client Side Protection (CSP). The ATO and CSP dashboards on the Management Portal are currently not loading. Our technical teams are actively investigating the issue. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/02/2025 01:00AM
A fix has been implemented, and services have returned to normal. Monitoring confirms stability.
MONITORING
9 months ago - at 08/02/2025 12:28AM
A fix has been implemented, and services are gradually returning to normal. We are currently monitoring to ensure stability.
INVESTIGATING
9 months ago - at 08/01/2025 11:54PM
We are continuing to investigate this issue.
INVESTIGATING
9 months ago - at 08/01/2025 11:08PM
We have identified a service degradation impacting customers using Account Takeover (ATO) and Client Side Protection (CSP). The ATO and CSP dashboards on the Management Portal are currently not loading. Our technical teams are actively investigating the issue. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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