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Outage in Imperva Incapsula

[INC-987] Issue with Cache Purge

Resolved Major
March 05, 2026 - Started 24 days ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating a potential issue where cache purge requests may not be working as expected. As a result, some customer websites may temporarily display outdated or cached content. Our engineering teams are actively investigating the issue and working towards resolution. Further updates will be shared as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 03/05/2026 10:59PM

Our engineering teams have completed the remediation. The issue affecting cache purge functionality has been resolved.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED 24 days ago - at 03/05/2026 10:11PM

We are continuing to work on a fix for this issue.

IDENTIFIED 24 days ago - at 03/05/2026 07:52PM

Our engineering teams have made progress in addressing the issue affecting cache purge functionality, and remediation efforts are ongoing.

IDENTIFIED 24 days ago - at 03/05/2026 06:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED 24 days ago - at 03/05/2026 05:57PM

We have identified the issue affecting cache purge functionality.
Our engineering teams are currently working on implementing a fix and restoring normal functionality. We will provide further updates as progress is made.

INVESTIGATING 24 days ago - at 03/05/2026 05:19PM

We are currently investigating a potential issue where cache purge requests may not be working as expected. As a result, some customer websites may temporarily display outdated or cached content.
Our engineering teams are actively investigating the issue and working towards resolution. Further updates will be shared as more information becomes available.

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