Outage in Imperva

[INC-355] Amsterdam (AMS) and London (LON) Data Center Issue

Resolved Minor
September 28, 2023 - Started about 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

Technical teams are investigating a potential issue in the both Amsterdam (AMS) and London (LON) data center. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/29/2023 03:43AM

Service in both data center has been restored to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING about 1 year ago - at 09/29/2023 03:08AM

A fix has been implemented for both Amsterdam (AMS) and London (LON) data center and we are continuing to monitor in order to ensure that service has returned to normal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED about 1 year ago - at 09/29/2023 12:45AM

We have identified the source of the issue in the Amsterdam (AMS) data center. Technical teams are working on a fix. For the London (LON) data center it is still being investigated.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING about 1 year ago - at 09/28/2023 11:28PM

Technical teams are investigating a potential issue in the both Amsterdam (AMS) and London (LON) data center. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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