Outage in Imperva

[INC-379] Imperva Cloud WAF DNS Resolution Issue in the Vietnam region

Resolved Minor
November 01, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We have discovered a potential service degradation in the Hanoi, Vietnam (HAN) PoP, affecting websites protected by the Imperva Cloud WAF. Some customer sites may not be reachable due to an issue with DNS Resolution. Technical teams are investigating. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Cloud WAF Network
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/01/2023 09:10AM

This incident has been resolved.

INVESTIGATING almost 2 years ago - at 11/01/2023 04:43AM

We have discovered a potential service degradation in the Hanoi, Vietnam (HAN) PoP, affecting websites protected by the Imperva Cloud WAF. Some customer sites may not be reachable due to an issue with DNS Resolution. Technical teams are investigating.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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