Outage in Imperva
[INC-977] Imperva Support Portal Access Issue
Resolved MajorIncident Report
We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Support - Ticketing and Phone SystemsNeed to monitor Imperva outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/19/2026 10:32AM
The incident has been resolved and normal service levels have been restored. We apologize for any inconvenience that this issue may have caused.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
3 days ago - at 02/19/2026 10:06AM
Technical teams have performed remedial actions and the Imperva Support Portal access is returning to normal operations.
Technical teams will continue monitoring the system.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
3 days ago - at 02/19/2026 09:53AM
We have identified a potential cause for the service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable due to connectivity issues.
This issue is also affecting our teams' ability to connect to our telephony system. We are treating this matter with the highest priority.
Technical teams are currently investigating potential issues with our third-party provider. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
INVESTIGATING
3 days ago - at 02/19/2026 08:51AM
We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable due to connectivity issues.
This issue is also affecting our teams' ability to connect to our telephony system. We are treating this matter with the highest priority.
Technical teams are currently investigating potential issues with a third-party provider. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
INVESTIGATING
3 days ago - at 02/19/2026 08:36AM
We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable due to connectivity issues. Technical teams are currently investigating potential issues with a third-party provider. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
3 days ago - at 02/19/2026 08:15AM
We have discovered a potential service degradation, affecting customers ability to access the Imperva Support Portal as the portal is temporarily unavailable. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Latest Imperva outages
[INC-976] SSL SAN validation issue - 4 days ago
[INC-975] Sydney, Australia (SYD) Data Center Issue - 9 days ago
[INC-974] Stockholm, Sweden (STO) Data Center Issue - 9 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5850 services available
Integrations with
