Outage in Imperva
[INC-1009] Imperva Management Portal Cloud WAF Dashboard Issue
Resolved MajorIncident Report
Summary AI Generated
Imperva's Cloud WAF dashboard experienced a service degradation where the Security Events section was not displaying data, though customer domains remained fully protected throughout the incident. The issue lasted 14.5 hours while technical teams investigated, deployed a fix, and restored data visibility. The incident was resolved after completing final validation and backfilling missing data from the affected period.
We have identified a potential service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected at this time. Technical teams are actively investigating, and further updates will follow.
The next Status Update on this Incident will be provided no later than 20:08 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/10/2026 10:05AM
Final validation has been completed, data visibility on the Cloud WAF dashboard has been restored, and all systems are now functioning as expected.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
IDENTIFIED
2 days ago - at 04/09/2026 11:17PM
Data visibility has been restored on the Cloud WAF dashboard, and systems are operating as expected. However, a gap remains for the period from yesterday until now. The data is present, but may not be fully visible across all resolutions.
We are actively completing the remaining data processing and backfilling the missing data. New data is being reflected correctly on the dashboard. Full restoration is expected within approximately 10 hours.
IDENTIFIED
2 days ago - at 04/09/2026 10:57PM
The fix is currently being deployed by the technical teams.
The next status update for this incident will be provided no later than 23:25 UTC.
IDENTIFIED
2 days ago - at 04/09/2026 10:20PM
The fix is currently being deployed by the technical teams.
The next status update for this incident will be provided no later than 22:50 UTC.
IDENTIFIED
2 days ago - at 04/09/2026 09:50PM
The fix is currently being deployed by the technical teams.
The next status update for this incident will be provided no later than 22:20 UTC.
IDENTIFIED
2 days ago - at 04/09/2026 09:20PM
We have identified the source of the service degradation impacting the Cloud WAF dashboard, resulting in missing data in the Security Events section. A fix is currently being deployed by the technical teams.
The next status update for this incident will be provided no later than 21:50 UTC.
IDENTIFIED
2 days ago - at 04/09/2026 08:49PM
We have identified the source of the service degradation impacting the Cloud WAF dashboard, resulting in missing data in the Security Events section. Technical teams are actively working on mitigation.
The next status update for this incident will be provided no later than 21:19 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
2 days ago - at 04/09/2026 08:36PM
We continue to investigate the service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected, and our engineering teams are actively working toward resolution.
The next Status Update on this Incident will be provided no later than 21:06 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
2 days ago - at 04/09/2026 08:06PM
We continue to investigate the service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected, and our engineering teams are actively working toward resolution.
The next Status Update on this Incident will be provided no later than 20:36 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
2 days ago - at 04/09/2026 07:39PM
We have identified a potential service degradation affecting the Imperva Management Portal. The Cloud WAF dashboard is not displaying data in the Security Events section. Customer domains remain fully protected at this time. Technical teams are actively investigating, and further updates will follow.
The next Status Update on this Incident will be provided no later than 20:08 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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