Outage in Imperva
[INC-1038] Imperva Management Portal UI Performance Degradation
Resolved MinorIncident Report
Summary AI Generated
The Imperva Management Portal experienced performance degradation in the India region, causing slow response times and login failures for users accessing the portal interface. Customer websites remained fully protected throughout the incident, with only the management interface affected. The issue was identified as ISP-related and resolved after technical teams implemented mitigation actions, restoring normal service levels after 3.4 hours.
We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/15/2026 11:42AM
The incident has been resolved and normal service levels have been restored for the Imperva Management Portal.
MONITORING
5 days ago - at 05/15/2026 09:52AM
The issue has been identified as ISP-related. Technical teams have taken mitigation actions, and we are observing improvements in service performance. Monitoring will continue to ensure stability.
INVESTIGATING
5 days ago - at 05/15/2026 09:21AM
Technical teams are continuing to actively troubleshoot the issue and are working to restore normal service levels.
The next update on the incident will be shared no later that 09:50 UTC
INVESTIGATING
5 days ago - at 05/15/2026 08:53AM
The impact has been identified as isolated to the India region. Technical teams are actively investigating the issue and working towards mitigation.
The next update on the incident will be shared no later that 09:22 UTC
INVESTIGATING
5 days ago - at 05/15/2026 08:17AM
We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Latest Imperva outages
[INC-1045] Imperva Management Portal Configuration Changes Issue - about 11 hours ago
[INC-1040] Imperva Management Portal Login Issue - 5 days ago
[INC-1037] New Delhi, Mumbai Data Center Issue - 6 days ago
[INC-1036] Imperva Management Portal Slowness Issue - 6 days ago
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