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Outage in Imperva

[INC-1045] Imperva Management Portal Configuration Changes Issue

Major
May 19, 2026 - Started about 11 hours ago
Official incident page

Incident Report

We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. The next Status Update on this Incident will be provided no later than 21:36 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

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Latest Updates ( sorted recent to last )
MONITORING 10 minutes ago - at 05/20/2026 08:13AM

Technical teams continue working to fully restore the Management Console configuration publishing service.
Customers may experience delays when publishing new or updated configurations from the Management Console. During this time, recent configuration changes may take longer than expected to propagate and become active.

Existing configurations and protections remain in place.

Additional remediation actions have been identified to support a stable return to normal operations. The environment remains under active monitoring, and the next update will be provided no later than 09:12 UTC.

MONITORING about 1 hour ago - at 05/20/2026 07:14AM

While base remediation is still on-going, some additional actions have been identified as required in order to restore full service. These actions are required to ensure longer term stability and a seamless return to regular operations.
The next Status Update on this issue will be provided no later than 08:12 UTC.

MONITORING about 3 hours ago - at 05/20/2026 05:12AM

Technical teams are still actively working to restore the service following the remediation actions. The next update will be communicated at 07:12 UTC.

MONITORING about 5 hours ago - at 05/20/2026 03:12AM

Technical teams are actively working to restore the service following the remediation actions. Some delays may still be experienced while publishing activity gradually returns to normal. Full synchronization may take a few additional hours. The next update will be communicated at 05:12 UTC.

MONITORING about 7 hours ago - at 05/20/2026 01:12AM

System performance is continuing to recover and is expected to recover in the next few hours. The environment remains under active monitoring by the technical teams. The next update will be communicated at 03:12 UTC.

IDENTIFIED about 8 hours ago - at 05/20/2026 12:36AM

System performance is continuing to recover following the remediation actions implemented by the technical teams. Overall service stability is improving; however, still we're observing delay in publishing. The environment remains under active monitoring by the technical teams.
The next update will be communicated at 01:04 UTC.

IDENTIFIED about 8 hours ago - at 05/19/2026 11:58PM

Technical teams have identified the root cause and applied corrective actions. System performance is steadily improving; however, some delays may still be experienced while publishing activity gradually returns to normal. Full synchronization may take a few additional hours.
The next update will be communicated at 00:27 UTC.

IDENTIFIED about 9 hours ago - at 05/19/2026 11:27PM

Technical team is actively analyzing potential contributing factors. Efforts are focused on reducing the impact and stabilizing service performance.
The next update will be communicated at 23:56 UTC.

IDENTIFIED about 10 hours ago - at 05/19/2026 10:46PM

Investigation has identified a potential contributing factor to the issue. The team is continuing to analyze and validate this finding to better understand its impact on service performance.
The next update will be communicated at 23:16 UTC.

INVESTIGATING about 10 hours ago - at 05/19/2026 10:18PM

The ongoing service degradation affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. remains under active investigation by the Engineering team.
The next status update will be shared no later than 22:47 UTC.

INVESTIGATING about 11 hours ago - at 05/19/2026 09:44PM

The investigation into the service degradation impacting the Imperva Management Portal is ongoing. Recent configuration changes are experiencing propagation delays, and technical teams are actively investigating the issue.
The next status update will be shared no later than 22:14 UTC.

INVESTIGATING about 11 hours ago - at 05/19/2026 09:06PM

We have discovered a potential service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay.
The next Status Update on this Incident will be provided no later than 21:36 UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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