Outage in Imperva
[INC-980] Tokyo, Japan (TKO) Data Center Issue
Resolved MinorIncident Report
Summary AI Generated
Imperva experienced a technical issue at their Tokyo, Japan (TKO) data center that required bypassing the Point of Presence as a precautionary measure for 5.8 hours. Customer traffic was automatically rerouted through alternate data centers with no service disruption to users. The issue was later determined to be an internal monitoring system problem, and normal service through the Tokyo data center was restored.
Technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to ensure service stability. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time.
Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 02/25/2026 10:11AM
Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
17 days ago - at 02/25/2026 09:12AM
Technical teams have remove the bypass. There was no customer impact identified and we identified an internal issue with our monitoring systems. Customer traffic has resumed via Tokyo, Japan (TKO).
We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
17 days ago - at 02/25/2026 04:27AM
Technical teams have identified an issue in the Tokyo, Japan (TKO) data center. As a precautionary measure, the TKO PoP will remain bypassed to ensure service stability. Customer traffic continues to be served normally via alternate PoP, and no customer action is required at this time.
Engineering teams will continue monitoring the environment, and further updates will be shared as changes are made or once the PoP is restored to normal operation.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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