Outage in Imperva
[INC-982] Istanbul Turkey (SAW) Data Center Issue
Resolved MinorIncident Report
Summary AI Generated
Imperva experienced a connectivity issue at their Istanbul Turkey (SAW) data center caused by a third-party transit ISP problem that lasted 12.3 hours. Traffic was automatically rerouted through an alternate regional data center to maintain service availability, though customers experienced increased latency during this period. The issue was resolved after the ISP fixed the connectivity problem and normal routing was restored.
We have identified an issue in the Istanbul Turkey (SAW) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 02/28/2026 12:26AM
Service in the data center has been restored to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
MONITORING
14 days ago - at 02/27/2026 11:36PM
A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
14 days ago - at 02/27/2026 05:54PM
Traffic continues to remain rerouted through the alternate data center within the region to ensure service availability. We are actively following up with the third-party transit ISP(s) as they continue their investigation into the connectivity issue.
During this time, some customers may experience increased latency until normal routing is fully restored. Further updates will be shared as more information becomes available.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
15 days ago - at 02/27/2026 02:19PM
We are currently experiencing a connectivity issue related to a third-party transit ISP. Traffic has been rerouted through an alternate data center within the region to maintain service availability. During this time, some customers may experience increased latency until normal routing is fully restored.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
IDENTIFIED
15 days ago - at 02/27/2026 12:44PM
We have identified an issue impacting connectivity through a third-party transit ISP. The provider is actively working to resolve the problem.
We are closely monitoring the situation and will share further updates as soon as additional information becomes available.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
INVESTIGATING
15 days ago - at 02/27/2026 12:10PM
We have identified an issue in the Istanbul Turkey (SAW) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.
In the event of a service disruption, the update will include potential impacts to any affected region.
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