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Outage in Imperva

[INC-1018] Imperva Management Portal Configuration Changes Issue

Resolved Major
April 24, 2026 - Started 4 days ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Imperva experienced a 10.5-hour service degradation that caused significant delays in the propagation of configuration changes through the Imperva Management Portal. The incident affected users' ability to have their portal configuration changes processed in a timely manner, creating a backlog that required gradual processing throughout the event. Technical teams identified the root cause, performed remedial actions, and restored normal service levels, allowing the remaining backlog to clear.

We have discovered a potential issue affecting My Publishing. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/25/2026 01:14AM

The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING 4 days ago - at 04/25/2026 12:02AM

Technical teams have performed remedial actions and propagation of configuration changes in the Imperva Management Portal are returning to normal service levels. Technical teams will continue monitoring the system as it may take additional time for the backlog to clear. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED 4 days ago - at 04/24/2026 11:47PM

We have identified the source of the service degradation that is causing delays in the propagation of recent configuration changes in the Imperva Management Portal. An additional 20% of configuration changes have been processed, reducing the overall delay.
The next update will be provided at 00:47 UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 10:30PM

The team is actively investigating the issue and processed approximately 30% of configuration change. The next update will be provided as soon as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 07:07PM

We are actively investigating a service degradation affecting the Imperva Management Portal. We will provide the next update as soon as more information becomes available.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 06:06PM

We are continuing to investigate the potential service disruption affecting the Imperva Management Portal. The next Status Update on this Incident will be provided no later than 19:06 UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 05:05PM

We are continuing to investigate the potential service disruption affecting the Imperva Management Portal. The next Status Update on this Incident will be provided no later than 18:05 UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 04:35PM

The team is actively investigating the service degradation impacting the Imperva Management Portal, with the next update expected at 17:05 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 04:00PM

The investigation into the service degradation affecting the Imperva Management Portal is ongoing, and the next update is scheduled for 16:30 UTC.
The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 03:24PM

We are continuing to investigate the service degradation affecting Imperva Management Portal. Next update will be shared at 03:54UTC.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 4 days ago - at 04/24/2026 02:43PM

We have discovered a potential issue affecting My Publishing. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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