Outage in incident.io

Issues with Slack messages and channels

Resolved Minor
October 09, 2023 - Started about 2 years ago - Lasted 33 minutes
Official incident page

Incident Report

We're currently investigating issues with posting messages to Slack, and creating incident channels.
Components affected
incident.io ✨ Slack app

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/09/2023 01:24PM

We are confident that this issue is now resolved.

Our app was in a degraded state between 13:38 and 13:52. During this time, the following product areas were affected:
* Workflows did not run
* Incidents were not auto-created from external sources
* Incidents weren’t announced through Slack
* Slack messages from our incident.io bot were not posted
* Postmortem exports failed

Workflows, incident autocreation, and Slack messages will now have processed in the background, so you do not need to retry these actions.

During this time, the Slack app and the dashboard were both working as expected.

MONITORING about 2 years ago - at 10/09/2023 12:55PM

We believe the impact is now over, but we're keeping a close eye on the situation.

INVESTIGATING about 2 years ago - at 10/09/2023 12:54PM

We're currently investigating issues with posting messages to Slack, and creating incident channels.

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