Outage in incident.io
Scribe performance degraded
Resolved Minor
March 24, 2026 - Started 27 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Incident.io's Scribe service experienced degraded performance due to increased error rates from an upstream call transcription provider, affecting all customers for 1.6 hours. The team identified the issues were isolated to one region and performed a failover to a secondary region, restoring Scribe functionality. Customers may need to ask Scribe to rejoin their calls following the restoration.
We have identified increased error rates with an upstream call transcription provider. This is affecting Scribe for all customers. Our team are investigating and we will update with more information shortly as we learn more.
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Latest Updates ( sorted recent to last )
MONITORING
27 days ago - at 03/24/2026 04:18PM
Our failover region is continuing to work as expected, and Scribe functionality has been restored. You may need to ask Scribe to rejoin your calls.
We'll continue to monitor the situation and are working closely with the upstream provider while they resolve the issue.
MONITORING
27 days ago - at 03/24/2026 03:33PM
The issues were isolated to one region and we have performed a failover to a secondary region, restoring Scribe for all customers.
You may need to ask Scribe to rejoin your call.
We'll continue to monitor the situation and are working closely with the upstream provider while they resolve the issue.
IDENTIFIED
27 days ago - at 03/24/2026 03:31PM
We have identified increased error rates with an upstream call transcription provider. This is affecting Scribe for all customers. Our team are investigating and we will update with more information shortly as we learn more.
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