Outage in incident.io
Issues affecting login with SAML
Resolved Major
July 16, 2026 - Started 5 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
SAML-based login was disrupted on incident.io for approximately 2.4 hours, preventing some customers from authenticating. Existing sessions on the mobile app and dashboard remained functional throughout, with all other platform features unaffected. SAML logins were restored to normal performance by 10:29 UTC following a period of elevated errors and latency during recovery.
We're aware of issues affecting some customers logging in using SAML - we're investigating and will provide an update shortly.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 07/16/2026 10:29AM
SAML logins are now performing as normal. We'll continue to monitor for any further issues.
MONITORING
5 days ago - at 07/16/2026 10:16AM
We're continuing to see elevated errors and latency with SAML logins.
All other functionality remains unaffected.
MONITORING
5 days ago - at 07/16/2026 09:27AM
SAML logins are now working with increased latency. We'll continue to monitor until fully recovered.
All other functionality remains unaffected.
IDENTIFIED
5 days ago - at 07/16/2026 09:12AM
This issue remains ongoing and we're working on a resolution.
All other functionality is unaffected. Existing sessions on the mobile app and dashboard are unaffected and continue to have access as normal. We'll post our next update in the next 30 minutes.
INVESTIGATING
5 days ago - at 07/16/2026 08:32AM
We're aware of issues affecting some customers logging in using SAML - we're investigating and will provide an update shortly.
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