Multiple Locations - Multiple services degradation

The issue has been successfully resolved and the Portal services is once again operational.

Start time (UTC): 06 September 2024 02:00
End time (UTC): 06 September 2024 04:35
Impact: You may have experienced issues with accessing Portal and its services including People, Moments and Channels and Numbers over multiple locations.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented. As soon as we have more information to share, we will update to you as soon as possible.

Our team is still actively investigating the issue. We appreciate your patience and will share more information as soon as it becomes available.

Our dedicated team is still checking on the incident, and we will provide more details once we have the update regarding this incident from them.

We are still checking the root cause with our dedicated team. As soon as we have more updates regarding this incident, we will update to you as soon as possible.

Our dedicated teams are working together to isolate the root cause of these issues as soon as possible. We'll let you know as soon as there are more news available for this incident

We are continuing to investigate this issue.

We are experiencing a degradation on multiple services on multiple data centers. You may experience issues with accessing our Customer Portal and using other services.
Our team is still investigating the cause of the issue, more information will be provided in the next update.