Outage in Infobip

Pakistan - General Connectivity issues

Resolved Minor
October 28, 2024 - Started 17 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with our Customer Portal and SMS services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 10/28/2024 10:02AM

The issue has been successfully resolved and all the services are once again operational. During the below timeframe, customers might have faced issues with logging in to the customer portal, SMS service, Email, Voice, and Live Chat.

Start (UTC): 28 October 08:00
End (UTC): 28 October 09:35

Impact: Issues logging in to the customer portal, SMS service, Email, Voice, and Live Chat.

IDENTIFIED 17 days ago - at 10/28/2024 09:30AM

Our team has identified the cause of the issue, and they are currently working on a fix.

INVESTIGATING 17 days ago - at 10/28/2024 08:49AM

Our team is still working on identifying the cause of the issue. We will share more information soon.

INVESTIGATING 17 days ago - at 10/28/2024 08:19AM

We are currently experiencing issues with our Customer Portal and SMS services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.

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