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The issue has been successfully resolved and all the services are once again operational. During the below timeframe, customers might have faced issues with logging in to the customer portal, SMS service, Email, Voice, and Live Chat.
Start (UTC): 28 October 08:00
End (UTC): 28 October 09:35
Impact: Issues logging in to the customer portal, SMS service, Email, Voice, and Live Chat.
Our team has identified the cause of the issue, and they are currently working on a fix.
Our team is still working on identifying the cause of the issue. We will share more information soon.
We are currently experiencing issues with our Customer Portal and SMS services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.
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