Outage in Infobip

Pakistan - General Connectivity issues

Resolved Major
November 10, 2024 - Started 4 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing issues with our Customer Portal, SMS, Email and Voice services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 11/10/2024 05:19PM

The issue has been successfully resolved and the services hosted on Pakistan data center are once again operational.

Start (UTC): 10 November 11:10
End (UTC): 10 November 17:02
Impact: Degradation of Customer Portal and it's services as well as Email, SMS, Voice and HTTP API on Pakistan data center

IDENTIFIED 4 days ago - at 11/10/2024 04:34PM

Our engineering team is still actively working on resolving this issue.

IDENTIFIED 4 days ago - at 11/10/2024 02:32PM

We are continuing to investigate this issue, updates will follow soon.

IDENTIFIED 4 days ago - at 11/10/2024 01:32PM

The dedicated team is still working on a solution to the described situation, new information will be shared in subsequent updates.

IDENTIFIED 4 days ago - at 11/10/2024 01:03PM

The issue has been identified and our dedicated team is working on a solution to the matter.

INVESTIGATING 4 days ago - at 11/10/2024 12:33PM

HTTP API could also experience degraded performance on the Pakistan Data Center.
Our dedicated team is currently working on a fix of the issue, and more updates will follow soon.

INVESTIGATING 4 days ago - at 11/10/2024 11:41AM

We are continuing to investigate this issue.

INVESTIGATING 4 days ago - at 11/10/2024 11:36AM

We are currently experiencing issues with our Customer Portal, SMS, Email and Voice services on our Pakistan data center. Our dedicated team is already investigating this issue and more information will follow in the next update.

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