Outage in Infobip

Global (Germany) - WhatsApp and RCS Templates service degradation

Resolved Major
December 10, 2024 - Started 12 days ago - Lasted 42 minutes
Official incident page

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Outage Details

We are experiencing issues with our WhatsApp and RCS template service. You may experience issues while trying to use WhatsApp and RCS templates over our products. Our team is already investigating this and more information will follow soon.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 12/10/2024 08:03AM

The issue has been resolved and template services are fully functional.

Start (UTC): 10 December 2024 06:03
End (UTC): 10 December 2024 07:34
Impact: Inability to select WA and RCS templates over all products as well as management

INVESTIGATING 12 days ago - at 12/10/2024 07:26AM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 12/10/2024 07:22AM

We are experiencing issues with our WhatsApp and RCS template service.

You may experience issues while trying to use WhatsApp and RCS templates over our products.
Our team is already investigating this and more information will follow soon.

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