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Outage in Infobip

Multiple locations: WhatsApp template management service degradation

Resolved Minor
May 22, 2026 - Started 3 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/22/2026 12:47PM

We want to inform you that the previously reported degradation affecting the WhatsApp template management service has been resolved.

During the timeframe listed below, users may have experienced difficulties with creating, updating, and fetching WhatsApp templates via the HTTP API and Customer Portal, across multiple locations.

Start time (UTC): 22 May 2026 09:17
End time (UTC): 22 May 2026 11:59

Impact: WhatsApp template creation, update, and retrieval via HTTP API and Customer Portal.

IDENTIFIED 3 days ago - at 05/22/2026 11:29AM

Our dedicated team is still working to resolve the issue.

IDENTIFIED 3 days ago - at 05/22/2026 10:43AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 05/22/2026 10:06AM

We are currently experiencing issues with our WhatsApp template management service. You may experience issues with updating, fetching, or creating WhatsApp templates over the HTTP API and customer portal. Our dedicated team is currently working on this and more updates will follow.

Latest Infobip outages

Global (Europe) - Conversations Degradation - about 5 hours ago
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Multiple Locations - Whatsapp Flows Service Degradation - 7 days ago
Multiple Locations - Customer Portal Top-up Service Degradation - 7 days ago
Global - Customer Portal Service Degradation - 27 days ago

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