Outage in Infobip
Multiple Locations - WhatsApp service degradation
Resolved MajorIncident Report
We are currently experiencing an issue with our WhatsApp service on multiple locations.
Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages.
Our team is working on resolving the issue, more details will follow in next update.
Start (UTC): 10 August 2026 10:09
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/10/2026 10:26AM
The incident has been resolved.
Start (UTC): 10 August 2026 09:51
End (UTC): 10 August 2026 10:18
Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending template messages over Customer Portal was not possible.
INVESTIGATING
16 days ago - at 08/10/2026 10:13AM
We are currently experiencing an issue with our WhatsApp service on multiple locations.
Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages.
Our team is working on resolving the issue, more details will follow in next update.
Start (UTC): 10 August 2026 10:09
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