Outage in Infobip

Global (Europe) - Multiple services degradation

Resolved Minor

August 10, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers. Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted. Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.

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Latest Updates ( sorted recent to last )

RESOLVED 16 days ago - at 08/10/2026 12:26PM

The incident has been resolved.
Start (UTC): 10 August 2026 11:13
End (UTC): 10 August 2026 11:49
Impact: HTTP API requests were rejected with error 500. Traffic was processed with a delay.

INVESTIGATING 16 days ago - at 08/10/2026 12:04PM

We are continuing to investigate this issue.

INVESTIGATING 16 days ago - at 08/10/2026 11:36AM

This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers.

Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as SMS, Email, Number Lookup, Kakao, WhatsApp, Voice, and others are impacted.

Customers utilizing these channels via SMPP and HTTP API endpoints may experience processing issues and delivery delays.

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