Outage in Infobip

Pakistan - Customer Portal Degradation

Resolved Major

August 13, 2026 - Started 13 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services. Our team is already working on this case, and more information will follow once it is available.

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 08/13/2026 11:06AM

The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational.

Besides previously encountering challenges when accessing the Customer Portal on Pakistan, challenges were present as well when utilizing all remaining products and services at this location.

Start (UTC): 13 August 2026 09:40
End (UTC): 13 August 2026 10:28

MONITORING 13 days ago - at 08/13/2026 10:32AM

Observed improvements have led to a stabilized and operational state that is, for now, being monitored.

IDENTIFIED 13 days ago - at 08/13/2026 10:16AM

Improvements are observed while we continue to assess the situation.

INVESTIGATING 13 days ago - at 08/13/2026 09:54AM

We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services.
Our team is already working on this case, and more information will follow once it is available.

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