Outage in Infobip

Pakistan - Customer Portal service and traffic processing degradation

Resolved Major

August 14, 2026 - Started 12 days ago - Lasted about 1 hour
Official incident page

Incident Report

This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages. Our team is investigating the issue, more details will follow in the next update.

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 08/14/2026 10:45AM

The incident has been resolved.
Start (UTC): 14 August 2026 09:39
End (UTC): 14 August 2026 10:30
Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.

INVESTIGATING 12 days ago - at 08/14/2026 10:23AM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 08/14/2026 10:01AM

This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center.
Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal.
Also, processing of incoming traffic is affected so our clients might notice issues with receiving messages.
Our team is investigating the issue, more details will follow in the next update.

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