Outage in Infoblox

Partial Traffic Reroute – São Paulo

Resolved Minor
August 27, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are investigating a partial traffic rerouting issue in São Paulo. We apologize for any inconvenience this may cause and assure you that our team is actively working to resolve it as quickly as possible. Impact: Customers attempting to connect to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience traffic being rerouted to the nearest locations. Please note that no service interruption is expected. If you are experiencing a service impact or require further assistance, please contact our support team at https://support.infoblox.com/ .
Components affected
Infoblox DNS Resolution - São Paulo, Brazil

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/28/2025 07:38AM

The traffic rerouting issue in São Paulo has been resolved. The cause was identified as a third-party ISP issue, which has since been addressed, and normal routing is now fully restored.

INVESTIGATING about 2 months ago - at 08/28/2025 03:17AM

We are investigating a partial traffic rerouting issue in São Paulo. We apologize for any inconvenience this may cause and assure you that our team is actively working to resolve it as quickly as possible.

Impact: Customers attempting to connect to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience traffic being rerouted to the nearest locations. Please note that no service interruption is expected.

If you are experiencing a service impact or require further assistance, please contact our support team at https://support.infoblox.com/
.

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