Outage in Infura

Degraded performance for Polygon Mainnet JSON-RPC API

Resolved Major
December 18, 2024 - Started 3 days ago - Lasted about 13 hours
Official incident page

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Outage Details

We have observed degraded performance on some Polygon Mainnet JSON-RPC API endpoints, manifesting as elevated response times for a portion of users accessing the listed components. We are currently investigating to pinpoint a root cause and remediate.
Components affected
Infura Polygon Mainnet (beta)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2024 09:18AM

This incident has been resolved.

MONITORING 3 days ago - at 12/18/2024 11:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 12/18/2024 09:31PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 12/18/2024 08:50PM

Polygon infrastructure service is degraded. Customers in the Growth and Custom tiers with failover enabled will have their traffic forwarded to our infrastructure partners.
See our failover protection documentation for instructions on how to enable this for your requests:
https://docs.infura.io/features/failover-protection

If you are in the Growth or Custom tier and are still experiencing an interruption in service, please reach out to support@infura.io

INVESTIGATING 3 days ago - at 12/18/2024 08:49PM

We have observed degraded performance on some Polygon Mainnet JSON-RPC API endpoints, manifesting as elevated response times for a portion of users accessing the listed components. We are currently investigating to pinpoint a root cause and remediate.

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